Hello, I’m Keith Dorricott and I formed Dorricott Metrics & Process Improvement in 2016. I could see people in our industry needed practical advice on improving processes and using metrics and this was my chance to help. I am a qualified Master Black Belt since 2007 and Black Belt since 2002. I’ve got a solid background in the practical use of process improvement, business process re-engineering and metrics in clinical trials and am regularly praised for helping to make the complex understandable. I have a wealth of experience across processes in clinical trials and have created an extensive blog since becoming independent. I am a frequent speaker at conferences. I provide consultancy on process improvement, process re-engineering, risk assessment and control, root cause analysis, and metrics of all sorts (KPIs, KRIs and QTLs). I am experienced in facilitating meetings in a virtual environment.
I am a Senior RBQM Trainer for Cyntegrity. And a Senior Consultant for Avoca providing thought leadership for work groups at the Avoca Quality Consortium such as QbD-RBQM and Key Risk Indicator definitions and DCT metrics.
I am also a member of the Scientific Advisory Board for the Centre for Pharmaceutical Medicine Research at King’s College, London.
In 2024, I wrote and published the new chapter on RBQM/QbD in the industry reference book Barnett’s GCP Q&A Reference Guide.
And… I enjoy cycling. If you are a contact on LinkedIn, you will be used to seeing me pop up with his latest thoughts on metrics, risk assessment and control, and the importance of process and critical thinking in clinical trials!
Whether you just need a few hours of advice or a larger engagement, I’d love to hear from you.
Here are some testimonials.
Full Background:
2016 – date DORRICOTT METRICS & PROCESS IMPROVEMENT LTD, UK
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- Provide independent expert consulting services on metrics, process improvement and root cause analysis in clinical research. Offering clients customized solutions to improve the effectiveness and efficiency of processes and to reduce risk to trials and patients. For example:
- Revision and simplification of documentation of key processes across the industry to develop standardized metrics e.g. Imaging, Central Labs, Monitoring, Site Start-Up, Data Management, TMF, Home Healthcare, Vendor Oversight. As part of consulting for the Avoca Quality Consortium.
- Expert consultation to a small CRO to use best practice risk-based processes when implementing an eTMF.
- Development of an agreed set of KPIs between a sponsor and their CRO partners.
- Expert review of RBQM processes and support on implementation/improvement
- Provision of root cause analysis and RBQM training to many biopharmaceutical companies – both face-to-face and virtually.
2011 – 2016 INC RESEARCH, Winnersh and Camberley, UK
Feb 2015 – Jun 2016 Senior Director, Site Start-Up & Regulatory
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- Ensure continuous improvement of quality in all SSU & Regulatory components at the project level. Analyse processes and developing strategies to increase quality and efficiency.
- Through the use of data, ensure customer and SSU KPIs are tracked, analysed, communicated and actioned to ensure success is shared and challenges are rectified.
- Perform strategic and operational planning at department or business unit level, including efficient allocation of resources.
Jun 2013 – Feb 2015 Senior Director, Quality Operations, Corporate Quality
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- Work with Training, Quality Assurance and Clinical Operations Management to use data from trends in non-compliances for continuous improvement.
- Facilitate corporate process improvement projects to deliver improved quality.
- Drive the initiative to define, collect, review and report, as well as, standardize where possible, Key Quality Indicators by working with industry bodies, such as, Metrics Champion Consortium and Avoca Quality Consortium.
- Ensures that the approach to business process mapping is standardized and mapping is used to document and improve processes.
Mar 2011 – May 2013 Director, Operations Management, Process Improvement and Metrics
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- Re-engineered process for capturing and managing non-compliances building CAPA into standard processes. Led the implementation of the resulting major upgrade to the IT system.
- Played a key role in the integration following the acquisition of Kendle:
- Led a team reviewing the Quality Management Systems of both organizations to develop a harmonized QMS for the merged organization. Launched the new QMS across the company.
- Facilitated the global Site Start-Up function in reviewing existing processes from both organizations and developing the best overall approach.
- Formed the Quality Governance Council which met monthly with support from COO and VP, Corporate Quality.
2005 – 2011 i3, Maidenhead, UK
Jan 2007 – Mar 2011 Director, Process Management and Improvement – Global Quality
Led i3’s global Quality Improvement programme. Motivated and encouraged all levels of i3 in Quality Improvement.
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- Launched the “Right the First Time” initiative with demonstrable success in moving i3 to think beyond inspection and audit to achieve quality.
- Carried out regular reviews of business processes with cross-functional teams. This led to multi-million pounds savings through focusing technology improvement on how the work works.
- Worked closely with the audit function to improve all aspects of the audit process and the use of data to drive improvement.
- Implemented Quality Inquiries to help the business get quickly to root cause of critical quality issues and generate robust corrective action plans.
Jun 2005 – Dec 2006 Quality Improvement Black Belt – EAME Operations
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- Responsible for identifying and prioritising Six Sigma projects in i3 Research’s EAME operations by partnering with senior business leaders and mentoring them on the capabilities of the Six Sigma approach.
- Process Mapping key parts of the organisation as a foundation to defining future state, technology requirements and improvement projects.
- Ran i3’s customer feedback program to provide data for improvement opportunities to the business.
- Led a DMAIC team to reduce process rework in Regulatory document collection required for drug release. The team used Excel to mistake-proof and simplify forms reducing data entry and significantly improving productivity.
1992 – 2005 KODAK LIMITED, Harrow, UK
Jan 2002 – May 2005 European Technical Manager (Photographic Paper)
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- Led the Finishing Technical Group with four direct reports responsible for SAP master data, ISO9002, packaging specifications and quality improvement.
- Through use of Six Sigma techniques and experts from various fields, drove and supported one of Kodak’s key global packaging suppliers to develop and implement a Zero Defect manufacturing line.
Sep 1992 – Dec 2001 Development Technologist (inc. assignment in USA)
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- Led a team to introduce a new packaging format to a tight deadline to ensure European manufacturing won the contract to produce a new product.
- Designed experiments to improve corporate technical knowledge. Patent approved to protect technological break-through.
Sep 1989 – Jul 1992 IMPERIAL COLLEGE BSc Physics – 1st Class
