A number of people on my subscriber list have told me they thought I had stopped posting. I haven’t – but it seems my posts have not been going out to many of you since about June last year. I hope this post reaches you. I’ve changed some of the settings. In case you missed any of my posts and wanted to take a look here are some of the popular ones since June:
Don’t blame me! The corrosive effect of blame
To Err is Human But Human Error is Not a Root Cause
Don’t waste people’s time on root cause analysis
Not everything that counts can be counted!
Stop Issues Recurring by Retraining?
Get rid of plastic packaging – are you mad?
And do let me know if you received this. Let’s hope I got to root cause…
Hi Keith,
I have received this email – many thanks!
Oleg